SA Power Networks recently encountered a setback in the organisation’s capability to safely and reliably perform electrical switching operations without error. Nova Systems was engaged by SA Power Networks to analyse and identify the key contributing factors behind the poor performance and reliability. Among a number of business process and technology related issues, Nova Systems identified a general lack of procedural standardisation as being one of the key contributors.
Nova Systems was then contracted by SA Power Networks to solve this problem. Nova Systems selected a successful model from a different industry that faced similar challenges and created a graduate-level training program which was delivered to hand-picked operators over an intensive, four day period. The selection of the Electrical Switching Mentor School attendees was considered to be critical to the success of the training course as a whole. By limiting selection to those regarded as the best Switching Operators in both experience and influence, a wide range of valuable feedback was able to be obtained in relation to the training course content and structure.
A key influence on the success of the Electrical Switching Mentor School Training was the support of management towards the large scale cultural change being targeted. Each step towards achieving operational safety involves a number of factors, including stakeholder engagement, operator buy-in and the development of practical training outcomes and tools, and it was important that the training, with the support of management, was able to address these outcomes.