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TRADE WASTE CUSTOMER IMPROVEMENT PROJECT

TRADE WASTE CUSTOMER IMPROVEMENT PROJECT

SA Water’s Trade Waste customers range from small commercial cafes, through to major industrial businesses who pay a fee based on the metered volume and type of pollutants discharged into the sewerage network.  Nova Systems completed a Trade Waste Customer Focussed Improvement Project which included assisting with developing a coordinated future strategy to leverage emerging opportunities, while delivering the service that SA Water’s trade waste customers expect.

Nova applied a “system thinking” approach to develop solutions for SA Water which included: stakeholder engagement; identifying improvement initiatives across compliance, asset management, pricing and customer solutions; and a risk and opportunity assessment to review, challenge and build upon the initiatives, and to support the prioritization process. The implementation of the customer approved reforms and overarching plan was managed by Nova Systems. The project has supported an increased customer service focus with employees  taking clear ownership of problems, and tailored solutions being developed to address SA Water customer’s challenges in complying with regulatory requirements.

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Key People

Bret Barton

Chief Executive - Asia Pacific

As the Chief Executive Nova Systems Asia-Pacific, Bret runs a division of Nova Group ...

As the Chief Executive Nova Systems Asia-Pacific, Bret runs a division of Nova Group which amalgamates our newer client sectors and locations with both established engineering professional services and emerging global technologies.

Bret is responsible for the growth and governance of a portfolio of progressive businesses and programs which include our:

  • Nova Singapore Business (Commercial and Defence services);
  • Nova New Zealand Business (Commercial and Defence services);
  • Australian Transport Program (rail and infrastructure, autonomous vehicles and ports); and
  • Australian Energy and Resources Program (oil, gas, mining, power, water and utilities).

Bret is a member of Nova’s Executive Leadership Team and has been a Manager within Nova for 12 years. Bret served 20 years in the Canadian Air Force and supported major test programs for the Canadian, United States and Australian Air Forces.

Bret holds Masters Degrees in Business Administration and Aeronautical Engineering and is an Engineering Executive with the Institute of Engineers Australia.

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Tim Anderson

Program Manager - Energy & Resources

Tim is responsible for program management of the Energy & Resources Program in the power, water, oil and gas ...

Tim is responsible for program management of the Energy & Resources Program in the power, water, oil and gas and mining sectors. In these sectors, Tim leads our client relationships, client solutions delivery,  client-led innovation and sector strategies. Tim has 30 years experience, working with clients in energy, resources, utilities and engineering sectors.

 

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Rodrigo Osorio

General Manager - Capability & Innovation

Rodrigo is an experienced Engineering Manager, Senior Systems and Certification Engineer with over 18...

Rodrigo is an experienced Engineering Manager, Senior Systems and Certification Engineer with over 18 years of experience in the procurement, integration and management of complex and safety critical aerospace systems. Rodrigo has worked on several major  acquisition projects for the Australian Department of Defence.

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